Refund and Return Policy

Effective date: September 25, 2026

These policies apply to purchases and use of The Wonder Drop website, products, QR experiences, Wonder Note services, and Daily Drops subscriptions. The Wonder Drop is operated by Marketing Duo LLC. Questions may be sent to thewonderdrop@gmail.com.

We want you to love your Wonder Drop purchase. This policy explains when returns, replacements, and refunds are available.

Standard Products

Unused, non-personalized products may be returned within 30 days after delivery. To qualify, the product must be unused, in its original condition, and returned with any original packaging. Proof of purchase is required.

To request a return, email thewonderdrop@gmail.com before sending anything back. We will provide return instructions and the correct return address. Returns sent without authorization may not be accepted.

Customers are responsible for return shipping costs for ordinary returns, including returns based on preference, unless required otherwise by law. Shipping costs paid by the customer for an optional upgraded service, if offered, are nonrefundable.

Personalized Products

Wonder Note products and other customized or personalized purchases are final sale and cannot be returned or refunded unless they arrive damaged, defective, or materially different from the order placed.

Damaged Defective or Incorrect Items

If an item arrives damaged, defective, or incorrect, email thewonderdrop@gmail.com within 30 days after delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging. After review, we may offer a replacement or refund at no additional cost. Do not return the item unless we ask you to do so.

Refund Timing

After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, typically within 5 to 10 business days. Your bank or card provider may need additional time to post the credit.

Cancellations and Address Changes

Because products may enter production shortly after an order is placed, cancellation and address-change requests are not guaranteed. Contact us immediately at thewonderdrop@gmail.com. Once an order has entered production, it generally cannot be canceled or changed.

Exchanges

We do not offer direct exchanges. If a standard product qualifies for return, you may return it under this policy and place a new order for the preferred item.